A visitor who closes the homepage on a phone, or leaves it in a background tab, often sends no message when they go. The Live chat console now marks that visitor Away about 12 seconds after their page stops responding, and dims their link at the top of the console. After 30 seconds without a response, their conversation ends and the console plays the leaving beep. Before, this took 45 seconds with no sign in between.
Live chat console shows when a visitor has gone
The admin Live chat console marks a visitor Away about 12 seconds after their page stops responding, and removes them after 30 seconds.