Manage paying customers

Website administrators can open Admin, then Paying customers, to review current and previous Pro and Team plan subscriptions. Each row shows the account holder and their email, the Personal or team context that pays, the plan with its status and billing interval, the total paid with the number of payments and their dates, and when the subscription renews or ends.

Refund a payment

Select Refund in Stripe to open the customer record in the Stripe Dashboard. Use Stripe there when you need a full or partial refund, need to refund more than one payment, or need to inspect the payment history first. Magpie does not choose the refund amount for you.

Cancel a subscription

Select Cancel subscription to schedule cancellation at the end of the current paid period. The plan remains active until then, and the row shows Cancellation scheduled. For an immediate cancellation or a different Stripe action, open the customer in Stripe and make the change there.

The customer list keeps previous customers so their Stripe billing history remains available if they subscribe again.

Complimentary Pro

The Complimentary Pro band lists everyone with Pro given by a website administrator, soonest ending first, with its last day, who gave it and its private note. Also subscribed marks a person who also has a Stripe or store subscription. Open a person to change or end it; see Give complimentary Pro.

For a customer or payment that you cannot reconcile, Contact support.