Product reviews
Buyers rate and review products from a link emailed after their order ships, and you publish, hide and reply to the reviews.
Only people who bought a product can review it. Magpie emails each buyer a link to review the items in their order, and every review is marked as from a verified buyer.
Asking buyers for reviews
In Store settings, Ask buyers for a review under Reviews chooses when the email goes out: 3, 7, 14 or 30 days after the order ships, or Never, which is the default. The days count from when the whole order shipped; an order of downloads only counts from when it was paid. Each order gets one email, sent to the order's email address and listing the items not yet reviewed. Replies to the email go to your Store's contact email.
Orders that shipped before you turned this on are not emailed, and nor are refunded orders or orders that have not shipped in full.
What a review holds
A buyer gives each item a rating from 1 to 5 stars, with an optional title and text of up to 5,000 characters, and the name to show with the review. Each item in an order can be reviewed once. Reviews do not take photos.
Publishing, hiding and replying
Reviews in Store lists every review, newest first. With Publish new reviews at once off in Store settings (the default), a new review waits under Waiting until you choose Publish. With it on, reviews appear on the product page as soon as they are posted.
Hide takes a review off the product page and keeps it in Reviews. The average at the top of Reviews, and on the product's page in Store, counts every review, hidden ones included; the line below it gives the published count and average that shoppers see.
Click Add a public reply under a review to write a reply. It is shown under the review on the product page while the review is published. Clear the text to remove the reply.
Team admins and members with the Manage products permission can publish, hide and reply. Changing the two settings needs Manage Store settings.
On the product page
A product page lists its published reviews, newest first, up to 50, with the average rating and the number of reviews beside the product name. Search engines are given the same average, count and reviews.
If a buyer's review link does not open, check that the order is paid and not refunded. If it still does not open, Contact support.