Laundries and dry cleaners

Magpie bills the laundry and dry cleaning left at your counter, and your business accounts. It plans your collection round, your shifts and your daily checks too.

The shop, its counter staff, pressers and driver work in one Magpie team. Each customer's orders and invoices are on their own page.

Create account
  1. TicketsInvoicing
  2. CollectionsTo-dos
  3. Restaurant linenProposals
  4. Daily checksDaily Operations
  5. Washers and dryersAsset Tracker
Juniper Laundry & Dry Cleaners’ ticket T-2318 for Daniel Ferreira in the invoice editor: five shirts pressed on hangers, a suit dry cleaned, 6.5 kg of wash and fold, a queen duvet and a trouser hem, each with tax, due on the day the order is ready.

This combination of eight Magpie areas fits a laundry or a dry cleaner.

Invoicing
Invoicing bills each order as a numbered ticket, priced by the piece or by the kilo.
Contacts
Contacts keeps each customer's preferences, such as light starch, with every order they have left.
Forms
Forms takes collection requests with the address, the day and what is in the bag.
To-dos
To-dos keeps the collection and delivery round, each regular stop repeating on its day.
Proposals
Proposals sends a restaurant or a hotel your linen service to sign, billed every month.
Staff Scheduling
Staff Scheduling plans the counter, pressing and driving shifts, and shows each person their own.
Daily Operations
Daily Operations times the opening and closing checks, and records a broken machine.
Asset Tracker
Asset Tracker keeps each washer, dryer and press with its repairs and its warranty.

You write each order as a ticket, priced by the piece or by the kilo.

Invoicing bills each order taken in at the counter. Five shirts and a two-piece suit are two lines. Wash and fold is a line in kilos, such as 6.5 kg. Each ticket's number can start with a prefix, such as T-.

The due date can be the day the order is ready. You can email the ticket at the counter. You send it again with a message when the order is ready. The customer pays by card from the email, or in cash at collection.

Each customer's preferences stay pinned on their page, beside every order.

Contacts keeps each customer with their phone number and address. A pinned note keeps what the counter needs: light starch, shirts on hangers, no fragrance. Their page lists every invoice, newest first.

A restaurant or a hotel has its own payment terms, such as 30 days. Every invoice to it is due on them. A tag such as Account or Collection round filters the list.

Juniper Laundry & Dry Cleaners’ customers, business accounts and a supplier, with their tags, such as Account and Collection round, when each was last in touch and the date of the next follow-up, one of them overdue.

New customers ask for a collection on your Form, with the address and the day.

Forms builds your collection request. It asks for the address, the buzzer, the day and what is in the bag. Customers send it without signing up first.

Each request is emailed to you, and the responses are kept in one list. A File question takes a photo of a stain or a care label.

Juniper Laundry & Dry Cleaners’ collection request Form in the builder: the customer’s name and email, the address and buzzer, the collection day and what is in the bag.

Your driver sees each day's collections and deliveries, in the order they drive.

To-dos keeps the round. Each regular stop is a To-do that repeats every week. You type it as you say it: 14 Elm Avenue, collect, every Tuesday. You assign the round to your driver.

The driver's Today lists the stops due, and they drag them into the order they drive. Ticking one off schedules next week's. A stop that was missed says Overdue and stays on Today.

A restaurant signs for its table linen, and Magpie bills it every month.

Proposals sets out your linen service as packages, such as weekly or twice-weekly collection. Each line is billed monthly. The manager chooses, signs on the page and can save a card for the monthly invoices.

When it is accepted, Magpie starts a recurring invoice for the monthly lines. Each invoice is issued on its date. It is charged to the saved card, or paid from its email. You see when the proposal is opened.

A table linen proposal from Juniper Laundry & Dry Cleaners for Saltbox Kitchen, with the cover, the contents, the recommended twice-a-week package and the monthly total in a bar at the foot of the screen.

You plan the week's counter, pressing and driving shifts, and each person sees their own.

Staff Scheduling plans the week by the positions you name, such as Counter, Pressing and Driver. You type a shift's times as you say them, such as 7-3, or copy last week. Publishing the week shows each person their own shifts.

A presser can offer a coworker a swap, or ask for time off. You choose whether a swap needs your approval.

Juniper Laundry & Dry Cleaners’ week: each person’s counter and pressing shifts, an open Saturday counter shift and one presser’s time off.

The day's checks appear when they are due, and staff can report a broken dryer.

Daily Operations holds the shop's routines, timed from your opening hours. It starts with Opening and Closing, and you can add steps. A step can be cleaning the lint screens or checking the boiler. It can ask for a photo or a number.

When a machine fails, staff report an incident and can take it out of service. A note for the next shift stays on Today until it is read.

Today at Juniper Laundry, Roncesvalles Avenue, for Helen Cho on the counter: two supplies below their minimum, Fatima Siddiqui’s handoff about dryer 4 taken out of service, linked to its open incident, and a standing note about the solvent delivery.

Every washer, dryer and press has its own page, with its repairs and its warranty.

Asset Tracker keeps each machine with its tag, serial number, model and condition. The manual and the purchase receipt are attached to it. Its warranty's end date is on its page.

Start maintenance records a dryer in for repair, with the date it is expected back. A routine can be linked to the machine it looks after. Reports count the machines in maintenance.

Five more areas cover the longer jobs, your supplies, the window, your website and the books.

Kanban Boards
Kanban Boards keeps each longer job as a card with photos, such as a wedding dress.
Inventory
Inventory counts detergent, solvent, hangers and garment covers. It starts each supplier's order from what is low.
QR Codes
QR Codes makes a window code that opens your collection Form. Another joins the wifi.
Websites
Websites puts your price list and opening hours on a site you change yourself.
Accounting
Accounting adds each invoice and payment to the books. Bank statements come in as CSV files.

A restaurant's table linen goes from the first enquiry to the books.

Each step starts from what the one before it made.

  1. The enquiry

    The restaurant's manager asks for a collection on your Form, with the days that suit.

  2. The proposal

    They choose twice-weekly collection, sign on the page and save a card.

  3. The round

    Tuesday and Friday go on the driver's round, each repeating every week.

  4. The monthly invoice

    Magpie issues each month's invoice from the proposal and charges the saved card.

  5. The extras

    Chef whites outside the service go on an ordinary invoice, due on the restaurant's terms.

  6. The books

    Each invoice and payment is added to the books.

Setting up takes five steps.

  1. Make a team for the shop

    You create a team and invite the people who work there. Help: Create and manage a team.

  2. Set up your tickets

    You add the shop's details, a prefix for the numbers and your tax rate. Help: Send and configure invoices.

  3. Connect Stripe

    You connect your Stripe account, so customers can pay by card. Help: Connect Stripe to receive money.

  4. Plan the week

    You add Counter, Pressing and Driver as positions, then the week's shifts. Help: Plan and publish a staff schedule.

  5. Add the day's checks

    You set the shop's hours and its opening and closing checks. Help: Run each day's opening, closing and checks.

Plans

A laundry with staff fits the Team plan, one price for up to 25 members. It has no limit on invoices or contacts. A free team creates 5 invoices a month, so a busy counter needs the Team plan.

Someone who is only on the rota takes no member place. Magpie adds no fee to invoice payments. Stripe's processing fee is taken from each card payment.

Other businesses that clean, mend or collect have pages of their own.

Cleaning companies

A cleaning company sends cleaners to each client's site, with a checklist for every visit.

Questions laundries and dry cleaners ask

Can I price shirts by the piece and wash and fold by the kilo?

Yes. Each line on an invoice has a quantity and a price. Five shirts at your shirt price is one line. Wash and fold is a line in kilos, such as 6.5 at your kilo price. Quantities can have up to four decimal places.

Can each order have its own ticket number?

Yes. Every invoice has its own number. Invoicing settings set a prefix and the next number, so a ticket reads T-2318. The number is fixed when the invoice is issued. You can search for an invoice by its number or the customer's name.

Can I tell a customer their order is ready?

Yes. Sending an invoice lets you write your own message. It can say that the shirts are ready to collect. An issued invoice can be sent again with a new message. The email carries the PDF and a Pay online button.

Can customers pay before they collect?

Yes. The invoice email has a Pay online button. The customer pays by card on their own phone, into your own Stripe account. The payment is recorded on the invoice, and Magpie emails them a receipt.

Can I record cash at the counter?

Yes. Record payment takes the amount, the date and the method, such as Cash. A part payment at drop-off leaves the invoice partly paid. The rest is recorded when the customer collects.

Can a regular's usual order be copied?

Yes. Duplicate makes a new draft from any invoice, with the same customer and lines. It takes a new number and today's dates. You change the quantities and issue it.

Can Magpie remind customers who have not collected and paid?

Yes. An invoice emailed from Magpie gets payment reminders on your team's schedule until it is paid. Each reminder shows the amount due and the Pay online button. You can turn reminders off for one invoice.

Can I keep a customer's preferences, such as light starch?

Yes. A note on the customer's contact can be pinned near the top of their page. It can say light starch, shirts on hangers or no fragrance. Search covers your notes too.

Can I see everything a customer has left with us?

Yes. Their contact page lists their invoices, sent, paid or voided, with what is still owed. Your notes and calls are there too, newest first.

Can restaurants and hotels pay on account?

Yes. A customer's contact can have its own payment terms, such as 30 days. Every invoice to it is due on them. You can bill the month's deliveries on one invoice, with a line for each. Reminders go out until it is paid.

Can a restaurant sign up for a weekly linen service?

Yes. A proposal sets out the service as packages, such as weekly or twice-weekly collection. Its lines are billed monthly. The manager chooses, signs on the page and can save a card for the monthly invoices.

Can a business account be billed every month without me writing the invoice?

Yes. The monthly lines of an accepted proposal start a recurring invoice. Magpie issues it on its date and emails it. With a saved card, the card is charged as it is issued. You can pause the schedule, change its lines or end it.

Can customers ask for a collection online?

Yes. Your collection Form asks for the address, the day and what is in the bag. Anyone with its link can send it without signing in. Each request is emailed to you and kept in a list.

Can I plan the driver's collection and delivery round?

Yes. Each regular stop is a To-do that repeats on its day, such as every Tuesday. You assign it to the driver. Their Today lists the day's stops, and they drag them into the order they drive.

Can I plan shifts for the counter, the pressers and the driver?

Yes. Staff Scheduling plans the week with the positions you name, such as Counter, Pressing and Driver. You type times as you say them, such as 7-3, or copy last week. Publishing shows each person their own shifts.

Can staff swap shifts or ask for time off?

Yes. Someone proposes swapping a shift with a coworker, who accepts or declines. You choose whether a swap then needs your approval. Requests for time off come to you to approve or decline.

Can staff tick off the opening and closing checks?

Yes. Daily Operations gives each day its Opening and Closing checklists, timed from your hours. A step is ticked, passed or failed, or answered with a number or a photo. A checklist not done in time shows as overdue.

Can we clean the lint screens and check the machines on a schedule?

Yes. A routine can run every day, on chosen weekdays or once a month. Its steps can be cleaning each dryer's lint screen or checking that every washer drains. A step that fails can report an incident.

Can staff report a broken washer or dryer?

Yes. They report an incident and say which machine it is. Ticking Take it out of service shows the machine in maintenance in Asset Tracker. A shift lead puts it back when it is fixed.

Can I keep a record of each machine's repairs?

Yes. Asset Tracker keeps each washer, dryer and press with its serial number, model and condition. Start maintenance records it in for repair, with the date it is expected back. End maintenance takes a note of what was done. Its receipt, manual and warranty date are on its page.

Can I keep count of detergent, solvent and hangers?

Yes. Inventory keeps each supply in its unit, such as litres, or one by one. Each has a minimum, and one below it is listed as running low. An order to the supplier starts from that list, and the delivery is received into stock.

Can I track a wedding dress or a leather jacket that takes longer?

Yes. A Kanban board keeps each longer job as a card. Its columns are yours to name, such as Taken in and Ready. A card holds photos, a due date and the person working on it. Comments record what the customer asked for.

Can I add HST or VAT to my tickets?

Yes. Invoicing has named tax rates, such as HST or VAT, each with a percentage. Each line uses one of them or no tax. A combined rate such as GST + PST shows each tax on its own line.

Can I run two shops, or a shop and a laundromat?

Yes. Daily Operations and Staff Scheduling each have locations, with their own hours. Someone with a shift at a location opens its checklists first. Invoices, customers and the round are shared by the whole team.

Can I put my price list and opening hours online?

Yes. Websites builds a site from sections, where you write your prices and hours. A section can link to your collection Form. The site can be at a Magpie address or at your own domain.

Can I put a code in the window for collection requests?

Yes. A QR code can open your published collection Form. A dynamic code can point somewhere else later, and counts its scans. Another code can join the laundromat's wifi.

Do the tickets reach the books?

Yes. Accounting adds each invoice when it is issued, and each payment on the day it arrives. Bank statements come in as CSV files. Each payment can be matched to its bank line.

What does Magpie take from card payments?

Magpie adds no fee. Stripe's processing fee is taken from each card payment. The rest goes to your own Stripe account, and Stripe pays it out to your bank.

Write your next ticket in Magpie.

Create a Magpie account and make a team for the shop.

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