Helpdesk saved replies
Keep the answers you give most, and insert one into a reply in two clicks.
A saved reply is text your team inserts into a reply. Helpdesk → Saved replies lists the team's saved replies; Add saved reply asks for its name and opens it, where you write its text. Its name and text change where they are shown, and Delete saved reply is in its More menu, with Undo in the message.
In a conversation, choose one from the reply box's Saved replies menu,
and it goes in where the cursor is. Two names in braces are filled in as it
goes in: {customer.name}, the customer's name, and {inbox.name}, the
inbox's name.
To add many at once, Import JSON… takes a document you or an assistant wrote. See Import Helpdesk saved replies by pasting JSON.
If a saved reply does something this page does not explain, Contact support.
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